Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FBPCDS2003 Mapping and Delivery Guide
Sell cellar door products and services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FBPCDS2003 - Sell cellar door products and services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency describes the skills and knowledge required to sell wine and other products and services. It involves developing product knowledge, engaging with customers and using sales techniques to maximise sale opportunities.The unit applies to individuals who work under general supervision to provide specialised industry knowledge to sell products and services to cellar door visitors.All work must be carried out to comply with workplace procedures, according to state/territory health and safety, and food safety regulations, legislation and standards that apply to the workplace.When applied in the workplace, compliance with state and territory legislative requirements relating to the Responsible Service of Alcohol will be required. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop product and service knowledge |
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Element: Approach customer |
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Element: Gather customer information |
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Element: Sell benefits to customer |
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Element: Overcome customer objections |
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Element: Maximise sales opportunities |
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